Shipping Policies

At Madi's Aroma, we strive to provide prompt and reliable shipping services to ensure that you receive your products in a timely manner. Please read the following terms and conditions regarding our shipping policy:

  1. Shipping Destinations:

      • We offer worldwide shipping, allowing us to deliver our products internationally.
      • We ship to a wide range of countries and regions around the globe, making our products accessible to customers worldwide.
      • Please note that shipping options, delivery times, and associated costs may vary depending on the destination country and the shipping method chosen.
      • If you have any questions or concerns regarding international shipping to your specific location, please reach out to our customer support team for assistance.

  2. Order Processing Time:

    • We make every effort to process and ship orders as quickly as possible.
    • Order processing typically takes up to 3 business days from the date of order placement, excluding weekends and public holidays.
    • During peak seasons or promotional periods, order processing may take slightly longer.

  3. Shipping Methods:

    • We partner with reputable shipping carriers to deliver your products safely and efficiently.
    • The available shipping methods, carriers, and associated costs will be displayed at checkout based on your location and the weight of your order.

  4. Estimated Delivery Time:

    • The estimated delivery time depends on the shipping destination and the shipping method chosen.
    • Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the progress of your delivery.

  5. Customs and Import Duties:

    • Please note that international orders may be subject to customs duties, taxes, or other import fees imposed by the destination country.
    • Any additional charges related to customs clearance are the responsibility of the recipient. We recommend contacting your local customs office for more information about potential fees.

  6. Order Tracking:

    • We provide order tracking services for most of our shipments.
    • You can track the status of your order by using the tracking number provided in the shipping confirmation email or by logging into your account on our website.

  7. Lost or Delayed Shipments:

    • In rare cases where a shipment is lost or significantly delayed, please contact our customer support team. We will work with the shipping carrier to resolve the issue and ensure that you receive your products.

  8. Changes to the Shipping Policy:

    • We reserve the right to modify or update our shipping policy at any time. Any changes will be posted on our website.

If you have any questions or need further assistance regarding our shipping policy, please reach out to our customer support team. We are here to help!