Refund Policy
At Madi's Aroma, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with our products, we offer a straightforward refund policy. Please read the following terms and conditions regarding refunds:
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Eligibility for Refunds:
- To be eligible for a refund, you must request it within 14 days from the date of purchase.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Refunds are only available for products purchased directly from our website. If you purchased our products from a third-party retailer, please refer to their refund policy.
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Refund Process:
- To request a refund, please contact our customer support team at info@madisshop.com. Provide your order details and reason for the refund request.
- Our customer support team will review your request and guide you through the refund process within 1 to 2 business days.
- If your request is approved, you will be provided with instructions on how to return the product to us.
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Return Shipping:
- You are responsible for the cost of shipping the product back to us for a refund, unless the return is due to our error or a defective product.
- We recommend using a trackable shipping method to ensure that the returned product reaches us safely.
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Refund Issuance:
- Once we receive the returned product and verify its condition, we will initiate the refund process.
- Refunds will be issued using the same payment method used for the original purchase.
- Please allow 7 days for the refund to be processed and reflected in your account.
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Non-Refundable Items:
- Certain items may not be eligible for a refund due to hygiene reasons or if they have been opened or used. These include [list of non-refundable items].
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Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, including any shipping costs incurred.
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Changes to the Refund Policy:
- We reserve the right to modify or update our refund policy at any time. Any changes will be posted on our website.
If you have any questions or need further assistance regarding our refund policy, please reach out to our customer support team. We are here to help!